01
Same questions, every shift
Opening hours, menu, stock, location, promo codes. Your phone never stops, and your best staff are stuck repeating themselves.
Malaysia · WhatsApp support for SMEs
Your WhatsApp FAQs, answered in BM — 24/7.
warobot is an AI WhatsApp agent for Malaysian retail and F&B owners. It handles repetitive support in the language customers already use, then hands hard cases to your staff without trapping anyone in a bot loop.
- Focus
- FAQ + support
- Language
- BM · EN · mix
- Channel
Ops inbox
WhatsApp · live thread
AI onBM / EN
Aina · pickup SS2
Nasi lemak set · 4 pax · WhatsApp
#4821
Aina12:04
Boss, open ke sekarang? Nak order nasi lemak set utk 4 pax.
warobot12:04
Ya, kami buka sampai 10 malam. Nasi lemak set masih ada. Nak spicy level ordinary atau pedas?
Aina12:05
Ordinary je. Boleh self pickup kat SS2 ke?
warobot12:05
Boleh — outlet SS2, opposite Lotus. Order ready in about 20 min. Nak add teh tarik?
Staff · Mira12:07
Taking over — large order, confirming payment method with customer.
Staff can take over, reply, then return to AI.
Take overProduct preview of the web ops console — dense inbox, bilingual threads, take-over and return-to-AI. Not a mobile app.
Built for Malaysian shop floors
Retail counters, kopi shops, F&B outlets — businesses whose customers already ask about hours, menu, stock, location, and promos on WhatsApp.
The problem
Owners should not staff a call centre to answer “buka ke?”
Malaysian SMEs live on WhatsApp. The volume is real, the questions repeat, and hiring a full support desk is not the answer for most shops.
02
English bots miss the room
Customers write in BM, English, and Manglish. Generic chatbots sound foreign, miss local context, and force people to rephrase.
03
Bots that trap people
Dead-end automation burns trust. When a request is hard, the handoff to a human has to be clean — not another menu loop.
How it works
Set up once. Stay in control every chat.
Step 01
Connect WhatsApp Business
Point warobot at the number customers already message. No mobile app install for your team.
Step 02
Teach your FAQs once
Hours, menu, stock rules, location, promotions — the answers your shop already knows.
Step 03
AI answers. You take over.
Routine chats stay automated. Hard cases land in a web ops console so staff can reply and return control to AI.
Product
An ops console built around the WhatsApp thread.
warobot is not a generic chatbot landing page with fake dashboards. The product is the inbox: filters, bilingual threads, staff reply, take-over / return-to-AI, and FAQ knowledge your shop actually uses.
BM-first replies
Fluent Bahasa Melayu with natural EN mix — the way Malaysian retail and F&B customers actually write.
FAQ coverage 24/7
Hours, menu, stock, location, promos. Correct, on-brand answers while the kitchen or shop floor is busy.
Clean human handoff
Staff take over in a dense ops inbox, reply in thread, then return the conversation to AI when done.
Web-managed control
Run everything from a browser console. Built for owners and ops leads, not an engineering team.
Sample day
What gets automated vs. escalated
Opening hours & locationAI
Menu / stock availabilityAI
Promo codes & T&CsAI
Large catering / custom orderStaff take-over
Complaint or refund edge caseStaff take-over
After staff resolvesReturn to AI
Local-first
Bahasa Melayu fluency is the product, not a toggle.
Customers do not rewrite themselves for software. They ask “masih ada ke?”, mix English mid-sentence, and expect answers that match how your shop actually runs.
warobot is built around Malaysian retail and F&B norms — tone, payment habits, pickup language — so automation feels like your counter, not a foreign helpdesk script.
FAQ
Straight answers before the demo.
Is this a full multi-workflow inbox?
Day one is support and FAQs on WhatsApp — 24/7 answers, local language, and safe handoff. Sales, orders, and deep ops workflows come later.
Do I need a mobile app?
No. Customers stay on WhatsApp. Your team manages warobot from a web console on any laptop or tablet browser.
Who is this for?
Malaysian retail and F&B SMEs whose customers already message on WhatsApp — especially owners and ops leads drowning in repetitive chats.
How do we start?
Founder-led demo. We show a live WhatsApp flow with your FAQ patterns, then set up a paid monthly pilot if it fits.
Founder-led demos
See your WhatsApp FAQs handled live.
Monthly SaaS for Malaysian retail and F&B SMEs. We start with a demo on the conversations you already get — then a focused pilot, not a 40-page RFP.